At ben55, your privacy is not treated as a compliance checkbox — it is a core operational commitment. This Privacy Policy explains exactly what personal data ben55 collects, why we collect it, how we use and protect it, who we share it with, and what rights you hold as a player based in Pakistan or accessing the platform internationally.
Six foundational principles guide every data decision at ben55. These are not aspirational statements — they are operational standards enforced across the platform.
All data transmitted between your device and the ben55 platform is encrypted using 256-bit SSL technology — the same standard used by major Pakistani banks including HBL, UBL, and Meezan Bank. Your login credentials, payment details, and personal information are protected in transit at all times.
Ben55 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Data is shared only where required by law, necessary for licensed payment processing, or required under ben55's regulatory obligations — and never beyond what is strictly necessary.
Personal data stored by ben55 is held in secure, access-controlled environments with strict internal access policies. Only authorised personnel with a legitimate operational need can access your account data. Access logs are maintained and regularly audited.
You have the right to access, correct, and request deletion of your personal data held by ben55, subject to legal retention requirements under our gaming license. All data rights requests are handled within 30 days of receipt via the support team.
Ben55 collects only the personal data that is genuinely necessary to operate your account, verify your identity as required by our license, process payments, and provide customer support. We do not collect data speculatively or beyond what serves a clear, documented purpose.
All marketing communications from ben55 — including email promotions, bonus notifications, and PSL betting alerts — are opt-in by nature. You can update your communication preferences at any time through your account settings or by contacting support directly.
Ben55 (referred to in this Policy as "ben55," "we," "us," or "our") is the data controller responsible for personal data collected through the ben55 platform at ben55.app. Ben55 operates under an internationally recognised gaming license and is subject to the data protection obligations imposed by that licensing framework.
As data controller, ben55 determines the purposes and means by which your personal data is processed. If you have any questions about how your data is handled, or wish to exercise any of your data rights described in this Policy, you may contact us at [email protected]. We serve players across Pakistan including Karachi, Lahore, Islamabad, Faisalabad, and all other cities nationwide.
Ben55 collects personal data in three primary ways: directly from you when you register or interact with the platform, automatically through your use of the platform, and from third parties where permitted and necessary for regulatory compliance.
| Category | Data Collected | Source |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, passport number, nationality | Provided by you at registration or KYC |
| Contact Data | Email address, phone number, city, province, Pakistan postal address | Provided by you at registration |
| Financial Data | JazzCash/EasyPaisa account numbers, bank account details (HBL, UBL, Meezan, Alfalah), transaction history | Provided by you; payment processors |
| Account Data | Username, account ID, login history, balance history, bonus activity, responsible gaming settings | Generated by platform use |
| Technical Data | IP address, device type, browser type and version, operating system, session duration | Collected automatically |
| Behavioural Data | Game play history, betting history, navigation patterns, feature usage | Collected automatically |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Provided by you in communications |
Ben55 uses the personal data we collect for the following clearly defined purposes. We do not use your data for purposes beyond those listed below without first obtaining your explicit consent or where an alternative lawful basis applies.
Ben55 processes your personal data on one or more of the following lawful bases, depending on the specific processing activity:
Ben55 does not sell your personal data. We share your data only in the following circumstances and only to the extent necessary for the stated purpose:
Ben55 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to minimum retention periods required under our gaming license and applicable financial regulations.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be linked to an identifiable individual.
Ben55 implements technical and organisational security measures appropriate to the nature and sensitivity of the personal data we process. These measures include but are not limited to:
Despite these measures, no internet transmission or electronic storage system is completely secure. Ben55 cannot guarantee absolute security of data transmitted to or from the platform, and you use the platform at your own risk in this respect. You are responsible for maintaining the security of your own login credentials.
Ben55 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and analyse platform usage to improve the player experience.
You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the ben55 platform. A cookie preference manager is available via the platform settings for functional and analytics cookies.
Subject to applicable legal limitations and our regulatory obligations, you hold the following rights in relation to your personal data held by ben55. All requests should be submitted to [email protected] and will be actioned within 30 calendar days of receipt.
Request a copy of the personal data ben55 holds about you, including the categories of data, its purposes, and who it has been shared with.
Request correction of inaccurate or incomplete personal data. You may update basic contact information directly through your account settings.
Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to mandatory legal retention periods.
Request that ben55 restrict processing of your personal data in certain circumstances, such as while a dispute about data accuracy is being resolved.
Request a copy of certain personal data in a structured, machine-readable format where processing is based on consent or contract.
Object to processing based on legitimate interests, including direct marketing. Objection to marketing takes effect immediately upon receipt of your request.
Ben55 will respond to all data rights requests within 30 days. Complex requests may be extended by a further 60 days with notification to you. We may request proof of identity before processing certain requests to protect against unauthorised access to personal data.
The ben55 platform is strictly for adults aged 21 years and over. Ben55 does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the account registration process, and additional KYC verification may be requested at any time to confirm age compliance.
If ben55 becomes aware that personal data has been collected from an individual under 21, that account will be closed immediately and all associated personal data will be deleted as soon as practicable, subject only to any legal obligations that may require temporary retention. Any deposits made by a person under 21 will be returned via the deposit method after deducting any withdrawals already processed.
If you believe that an individual under 21 has registered an account on ben55, please notify us immediately at [email protected].
Ben55 may transfer personal data to service providers or regulatory bodies located outside Pakistan where this is necessary to fulfil the purposes described in this Policy. Such transfers may include data processed by payment system providers, licensed game software suppliers, and KYC verification services operating in multiple jurisdictions.
Where personal data is transferred internationally, ben55 takes appropriate steps to ensure that an adequate level of protection is applied to that data, including by entering into contractual arrangements with recipients that impose obligations equivalent to those applicable to ben55 under its gaming license data protection framework.
Ben55 does not transfer personal data to jurisdictions that do not provide an adequate level of data protection without first implementing appropriate safeguards to compensate for that absence.
Ben55 may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or for other operational reasons. Where changes are material — meaning they affect your rights or how we use your personal data in ways that could reasonably concern you — we will notify you via the email address registered to your ben55 account not less than 14 days before the changes take effect.
Non-material changes, such as typographical corrections or clarifications that do not alter the substance of our data practices, may be made without prior notice. The effective date at the top of this Policy will always reflect when it was last updated. We encourage you to review this Policy periodically. Your continued use of ben55 after the effective date of any update constitutes your acceptance of the revised Policy.
For any questions, concerns, or requests relating to this Privacy Policy or the personal data ben55 holds about you, please contact our support team through any of the following channels:
Ben55 serves players across Pakistan from Karachi and Lahore to Islamabad, Faisalabad, and every city nationwide. All privacy-related correspondence is handled in English and actioned by trained staff with knowledge of our data protection obligations under the applicable gaming license framework.
For matters relating to our Terms and Conditions, please visit our Terms & Conditions page. For responsible gaming tools and self-exclusion, please visit our Responsible Gaming page.
Bank-grade security, zero data selling, and full transparency about how your information is used. That is what every Pakistani player deserves from a licensed gaming platform. 21+ only. Please play responsibly.